- We send order confirmations to the email you provide. If you never receive it, please confirm which mailbox you 

left in your order. If you are sure the mailbox you checking is the one you left us, please check your spam/junk 

folder for any info about your order.

- Different games may have different delivery methods. For most game, we will delivery by mail. It's safe and 

convenient, you don’t have to stay online. If you have special needs, you can leave it in your order or let our 

live support to know.

If you have a coupon code, you are able to use it when completing your order. Once you have entered your coupon code, click ‘Check’ to validate the code you have entered is correct. The coupon discount amount should be applied to your order once validated in our system. Please note: you may only use one coupon per order.